Terms of Service

Last updated: November 28, 2024

About ReachBot

Welcome to ReachBot. The website, applications, and services (Services) are provided by REACHBOT. (“we”, “us”, “our”, REACHBOT, “ReachBot”). Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

REACHBOT reserves the right to review and change any of the Terms by updating this page at its sole discretion. When REACHBOT updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication.

Acceptance of the Terms

You accept the Terms by remaining on the Website. Where the option is available in the user interface, you may also accept the Terms by clicking to accept or agree to the Terms.

About the Service

ReachBot provides an AI-powered platform designed to help businesses automate prospecting and outreach. Our service includes tools for lead enrichment, contact scoring, tagging, personalized email campaigns, and third-party integrations. The platform is accessible through web-based applications and may include integrations with third-party tools to streamline workflows and enhance user experience.

Subscription-based accounts are currently offered. You acknowledge and agree that the accounts offered, as well as the account features may change from time to time, and may be governed by separate terms which apply specific to the account. Where special account-specific terms apply, you will be informed, and must accept those terms before you are given such an account. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by account-specific terms.

Some accounts may be governed by a separate Software Licensing Agreement with REACHBOT, which may amend the terms of use. For the avoidance of doubt these Terms apply unless otherwise agreed or amended by the terms of an applicable Software Licensing Agreement.

The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. REACHBOT is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Acceptable use of the Service

ReachBot, its related features, and website must only be used lawfully. REACHBOT reserves the right to suspend, cancel, or otherwise deny access to users and accounts who use the service:

To engage in any act that would disrupt the access, availability, and security of ReachBot and other REACHBOT services, including but not limited to:
- Tampering with, reverse-engineering, or hacking our servers.
- Modifying, disabling, or compromising the performance ReachBot or other REACHBOT services.
- Overwhelming, or attempting to overwhelm our infrastructure by imposing an unreasonably large load on our systems that consume extraordinary resources.
- Compromising the integrity of our system, including probing, scanning and testing the vulnerability of our system unless expressly permitted by REACHBOT.
For any illegal purpose, or to violate any laws, including and without limitation to data, privacy, and export control laws.
To stalk, harass or threaten users and any member of the public.
To misrepresent or defraud any user or member of the public through , ,manipulating headers or other identifiers, impersonating anyone else, or falsely implying any sponsorship or association with REACHBOT or any third party.
To access or search any part of the Service, or any other Service owned by REACHBOT other than our publicly supported interface, or otherwise allowed for in an applicable Software Licensing Agreement.
To post, upload, share, or otherwise circulate content in violation of ReachBot’s content policy.
To use the Service in any way that violates the intellectual property rights of or any third party, including but not limited to copying, modifying, or distributing any content without proper authorization.

Security and Data Privacy

REACHBOT takes your privacy seriously and information provided through your use of the Website and/or Services are subject to REACHBOT’s Privacy Policy, which is available on the Website. The Privacy Policy also addresses REACHBOT’s processes, policies, and obligations in respect of ReachBot security breaches.

REACHBOT implements industry-standard security measures to protect your data, including , security audits, and restricted access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Use

REACHBOT collects, stores, and processes your data on ReachBot. The data is used to provide Services to you, as well as to facilitate REACHBOT’s business operations. The Privacy Policy outlined how your data is collected, stored, and processed by REACHBOT. The Privacy Policy also addresses REACHBOT’s processes, policies, and obligations in respect of data encryption and removal requests.

Subscription to use the Service

In order to access the Services, you must first purchase a subscription through the Website (Subscription) and pay the applicable fee for the selected Subscription (Subscription Fee). After purchasing a Subscription, you will be considered a member (Member).
In purchasing the Subscription, you acknowledge and agree that it is your responsibility to ensure that the Subscription you elect to purchase is suitable for your use.
Before, during or after you have purchased the Subscription, you will then be required to register for an account through the Website before you can access the Services (Account).
As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details),including but not limited to name, email address and phone number.
You warrant that any information you give to REACHBOT in the course of completing the registration process will always be accurate, correct and up to date.
Once you have completed the registration , will be a registered user of the Website and agree to be bound by the Terms (User). As a Member you will be granted immediate access to the Services from the time you have completed the registration process until the subscription period expires (Subscription Period).
You may not use the Services and may not accept the Terms if:
you are not of legal age to form a binding contract with REACHBOT; or
- you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services
Subscription Fees are subject to change at our discretion. Any changes to Subscription Fees will be notified to you at least 30 days before the change takes effect. If you do not agree with the , may cancel your Subscription before the new fees come into effect.

Payments

Subject to the terms of any applicable Software License Agreement, the Subscription Fee may be paid by all payment methods available on the Website, and may change from time to time.
Payments made in the course of your use of ReachBot may be made using third-party applications and services not owned, operated, or otherwise controlled by REACHBOT. You acknowledge and agree that REACHBOT will not be liable for any losses or damage arising from the operations of third-party payment applications and services. You further acknowledge and warrant that you have read, understood and agree to be bound by the terms and conditions of the applicable third-party payment applications and services you choose to use as a payment method for ReachBot services.
You acknowledge and agree that where a request for the payment of the Subscription Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and , with the Subscription Fee.
You agree and acknowledge that REACHBOT can vary the Subscription Fee at any time and that the varied Subscription Fee will come into effect following the conclusion of the existing Subscription.

Refund Policy

REACHBOT offers refunds in accordance with the Australian Consumer Law and on the terms set out in these terms and conditions. Any benefits set out in these terms and conditions may apply in addition to consumer’s rights under the Australian Consumer Law.
REACHBOT will only provide you with a refund of the Subscription Fee in the event they are unable to continue to provide the Services or if the manager of REACHBOT makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances. Where this occurs, the refund will be in the proportional amount of the Subscription Fee that remains unused by the Member (Refund).

Copyright and Intellectual Property

The Website, the Services and all of the related products of REACHBOT are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by REACHBOT or its contributors.

All trademarks, service marks and trade names are owned, registered and/or licensed by REACHBOT, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a User to:

use the Website pursuant to the Terms;
copy and store the Website and the material contained in the Website in your device’s cache memory; and
print pages from the Website for your own personal and non-commercial use.

REACHBOT does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by REACHBOT.

REACHBOT retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

You may not, without theprior written permission of REACHBOT and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third part Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

You agree to indemnify, defend, and hold harmless REACHBOT, its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your Account (including negligent or wrongful conduct) by you or any other person accessing the Service using your Account.

General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
REACHBOT will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or , damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services),whether at common law, under contract, tort (including negligence), in , to statute or otherwise.

Use of the Website and the Services is at your own risk. Everything on the Website andthe Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of REACHBOT make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of REACHBOT) referred to on the Website. This includes (but is not restricted to)loss or damage you might suffer as a result of any of the following:

failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party , theft, destruction, alteration or unauthorised access to records;
the , or currency of any information on the Website, the , any of its Services related products (including third party material and advertisements on the Website);
costs incurred as a result of you using the Website, the Services or any of the products of REACHBOT; and
the Services or operation in respect to links which are provided for your convenience.

Limitation of Liability

REACHBOT’s total liability arising out of or in connection with the Services or these , arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that REACHBOT, its , ,agents, contributors and licensors shall not be liable to you for any direct, , , special consequential or exemplary damages which may be incurred by , caused and under any theory of liability. This shall include, but is not limited , loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

Termination of Contract

The Terms will continue to apply until terminated by either you or by REACHBOT as set out below.

If you want to terminate the Terms, you may do so by:

not renewing the Subscription prior to te end of the Subscription Period;
providing REACHBOT with 7 days’ notice of your intention to terminate;and
closing your accounts for all of the services which you use, where REACHBOT has made this option available to you.

Any notices pursuant to Clause 13.2 above should be sent, in , REACHBOT via the ‘Contact Us’ link on our homepage.

REACHBOT may at any time, terminate the Terms with you if:

you do not renew the Subscription at the end of the Subscription Period;
you have breached any provision of the Terms or intend to breach any provision;
REACHBOT is required to do so bylaw;
the provision of the Services to you by REACHBOT , the opinion of REACHBOT, no longer commercially viable.

Subject to local applicable laws, REACHBOT reserves the right to discontinue or cancel your Subscription or Account at any time and may suspend or deny, in its sole , access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts REACHBOT’s name or reputation orviolates the rights of those of another party.

Indemnity

You agree to indemnify REACHBOT, its , , agents, contributors, third party content providers and licensors from and against:

all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;
any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
any breach of the Terms.

Dispute Resolution

Compulsory

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice

A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

Resolution

On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties)must:

Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Mediation Association;
The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
The mediation will be held in Sydney, Australia.

Confidential

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent , be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

Termination of Mediation

If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

Venue and Jurisdiction

The Services offered by REACHBOT is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales.

Governing Law

The Terms are governed by the laws of New South Wales. Any dispute, , or claim of whatever nature arisingout of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia without reference to conflict of law principles, notwithstanding

mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit ofthe parties hereto and their successors and assigns.

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Contact Us

If you have any questions about the Terms, please contact us at

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